issues with my Bernice...remember Bernice? She came to live with us last January...

Sure, she's been good to me. She's done what I have asked of her, but man oh man, have there been problems!!!

I've been in contact with Dell numerous times about her little mishaps. Last week I was transferred to the 'highest customer service center' and made a new friend, Deepak (whom I can't understand all that well). He is now my customer service guy. I have his email, and his phone number.

After 3 days of conversations with Deepak, he has finally decided (or has finally agreed with me) that my computer is full of issues.

He is sending someone to my house this next week to replace the whole hard-drive. Poor Bernice...I hope it doesn't hurt her too much, but man oh man....I am so glad she's getting fixed!

So, if I happen to be away next week, you'll know that I'm trying to get Bernice back to her true self...the beautiful lime green beauty that she should be...